Operations Lead Europe (f/m/x)

Permanent employee, Full-time · Berlin

In short
Full-time position, remote, based in Europe. Generous stock options in the company. Salary range 95 - 115k EUR annually.
We are Gigs
  • Gigs is building Stripe for phone plans. Enabling platforms to sell phone & data subscriptions to their users through an easy-to-use API in 200+ countries.
  • For consumers, Gigs makes it super simple to subscribe to and manage a phone plan with a few clicks. A phone plan you’ll love to use yourself. Easy, transparent & global connectivity for your smartphone, smartwatch or IoT device.
  • See immediate results of your work. Our large-scale integrations mean huge adoption within a short time. We obsess about the needs of our partners and their end customers to build a best-in-industry experience.
  • We are backed by the investors behind Stripe, Dropbox, Airbnb, Facebook, Spotify & Plaid. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and investors that can help us in tricky situations.
  • We completed the Y Combinator W21 batch and have further raised our Seed and Series A rounds with USA-based investors.
The position
  • You’ll lead operations. As the first dedicated operations lead, you’ll outline strategies, execute or iterate them, and grow the operations function at Gigs. Operations at Gigs sits at the intersection of product, engineering, business development, customer success, and external supply-side stakeholders. You’ll work to enable seamless and scalable operations at this intersection.
  • You’ll ensure scalability. We are scaling rapidly and you will need to design and lead large organizational structures across multiple geographies and cultures. Your ultimate goal is to create and maintain an effective administrative and product structure to support Gigs’ strategy.
  • You’ll become an in-house expert. Working cross-functionally, you will become an expert on the various teams and their projects, so you can best set up operational structures. This also includes mastering the steep learning curve in our supply-side and customer nuances, to effectively operate at a high-level from day 1.
  • You’ll iterate and measure your team’s success. Review operational metrics regularly with leadership and provide a detailed understanding of business performance for the function, as well as a detailed action plan when goals are not met.
  • Over the next months and years, we’ll work with you to build a best-in-class operations team around you.
About you
We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.
  • You’ve built an operations team before and have 5+ years within operations teams at startups and/or scale-ups within the SaaS and API space. Your previous experiences, track record, and network provide you with all you need to set up an operations team from scratch. Ideally, you’ve built and guided an operations team from post-Series A to Series C before.
  • You bring the team spirit. You are not only a team player, but you inspire your peers to bring their A-game. As an empathetic leader, you have a high degree of emotional intelligence and the managerial skills to build a best-in-class operations team.
  • You love learning technologies as you go. You always seek to find the right tool for the job and don’t only follow what you already know. You know scaling is hard work and love to find tools that remove friction and add scalability.
  • You’re a master of cross-functional work. You’re great at managing multiple projects with various stakeholders at a time. You’re quick to understand complex topics within different teams, which makes you great at navigating cross-functional work as we scale our products and platforms.
Our offer
  • Full-time contract with a salary range of 95 - 115k EUR annually.
  • 28 paid vacation days per year (PTO).
  • Generous stock options: We want everybody to be a true owner in Gigs (tax-free until exercised).
  • Free phone and data plan
  • Flexible working hours: Early riser? Night owl? Need to pick up your kids and finish up later? You can discuss and organize with your team to work out what’s best for you.
  • Get your perfect setup: Mac, Mechanical Keyboard, Plugins, IDE. We are flexible and cover whatever you need to do the best work of your life.
  • A workplace built for remote-first work:We are building Gigs as a remote-friendly company, but we also believe in the magic of face-to-face interaction. That means we’re building ways to get you out of your home office from time to time:
    • Gigs Pads: Our collection of beautiful homes around the world, for when you need a work-cation getaway.
    • Gigs Republic: Our semi-annual sunny offsite, a time for us to all come together. Meet fellow Gigsters from around the world to spend quality in-person time with your team. Cook a delicious meal at our cooking competition, Gigs Table. Have fun playing games, going on a hike or get creative at a hackathon.
Our process
The starting date is as soon as possible. However, we are willing to wait for the right candidate. And we’ll go above and beyond to accommodate your needs.

After the initial conversation with our recruitment lead, You'll walk through three stages:

1. Get to know each other: We use this to pitch Gigs and get you excited to join. We'll also use this chance to see whether both our expectations align.
2. Meet the team: You'll get to meet our other team members. We value team fit above everything else. This also gives you the chance to see whether you'd enjoy working with us.
3. Final conversation: Our co-founder Dennis and you are going to chat more about the position, what you value, what you took away from the interviews so far, and whatever is on your mind.
We are mindful of your time: Going through all stages can be done within one week. Once you've passed them all we will extend a formal offer. We love to answer your questions throughout the process, so please feel free to proactively ask about something if it comes up. We see this as a truly two-sided decision.

Your application!
Thank you for your interest in Gigs. Please fill out the form to submit your application. If you have any problems, you can contact us at join@gigs.tel.

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